Return and Refund Policy

We want you to be satisfied with every purchase!

We will gladly consider returns on eligible merchandise within 30 days of order delivery date for store credit at our discretion.

Items must be, unused, in original packaging, and with all original product tags attached. We will not accept returns that have been damaged after purchase. We reserve the right to deny credit if the merchandise does not meet our return policy requirements, as outlined above. In which case, the merchandise will be returned to you without credit.

Returns must be sent to:

Process Insights | COSA XENTAUR
4140 World Houston Pkwy #180
Houston, TX 77032 USA

If you have any questions, please contact us at +1 (713) 947-9591.

Merchandise for return cannot be returned without a Return Authorization. To request an RMA please contact support.hou@process-insights.com